Frequently Asked Questions
Is the candle holder reusable?
Yes, our candle holder is designed so that the candle wax never comes into contact with the ceramic. You can therefore keep your candle holder intact and change the candle refill once it has been completely consumed.Â
Are replacement candles included?
They are only included with the commemorative set, where two refills are available. Otherwise, they must be purchased individually.Â
What is the lifespan of the candle?
The duration is approximately 50 hours. We recommend that you consult the instructions provided with each candle for optimal use.
Is the Lumemora brand from Quebec?
Yes, Lumemora is a Quebec-based brand. We believe in craftsmanship and elegance to create objects that tell a story of memory and light. The candle holders are handcrafted by a ceramicist in Montreal, and the candles are made in Quebec.
Shipping
We ship our creations with care in a secure setting. The standard delivery time is 5 to 7 business days.Â
Shipping & Returns
We are committed to offering you a service that is human and filled with compassion.
Returns
As a human-centric brand, we understand that grief can be a slow process. If you need to return an item, we invite you to let us know. We will provide a full refund or an exchange, depending on your needs.